REPORTS TO:         Finance Manager

Job Overview:   Provides a variety of routine and complex clerical, administrative and accounting work in the administration of the town government.  The Short-Term Rental Coordinator is a part-time position with anticipated hours to be between 20 – 30 hours/week.  A flexible and remote schedule will be considered.

Duties and Responsibilities:

• Administers Short Term Rental program including regulations, licensing, and enforcement.
• Creates and files lodging tax returns.
• Maintains software systems by software provider best practices; including but not limited to monthly reconciliation with payment processing system, batch processing, and monitoring system for any irregularities and problem-solving solutions.
• Enforces and explains codes, policies, ordinances, and regulations.
• Oversees delinquency policies and strives to maintain compliance through development of active enforcement program.
• Responds to all customer phone calls and emails in a timely manner.
• Maintains email inboxes and responds to all inquiries in a timely manner.
• Administers the Town’s business license program including regulations, licensing, and enforcement.
• Ability to establish and maintain effective working relationships with employees, supervisors, and other departments, officials, and the public.
• Keep relevant sections of Town website updated with accurate information.
• Provides customer service to citizens, guests, town staff, Mayor, and public officials.
• All other duties as assigned.

Work Environment/Physical Activities:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed in an indoor office environment with exposure to periods of high activity, frequent interruptions, periods of noise and high degree of public contact.

While performing the duties of this job, the employee is frequently required to sit, talk, and hear.  The employee is occasionally required to walk; use hands to finger, handle, feel or operate objects; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Equipment Used:  Telephone, personal computer, MS Office word processing and spreadsheet software, accounting software, printer, 10-key calculator, fax machine, copy machine, postage machine, audio recorder, and motor vehicle.  Experience with Caselle, Smartsheet, Laserfiche and Xpress BillPay a plus.

Supervision Exercised:  None

Qualifications:  Bachelor’s degree and/or two or more years of experience in a customer service role.   Works responsibly and independently; ability to communicate effectively verbally and in writing; and skills in operation of listed equipment.  Ability to speak and understand the English language proficiently.

Working experience in local government a plus.

Selection Guidelines:  Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA Status:  Non-Exempt